Streamline service maximize guest satisfaction
Guest Service App
Designed for hotel guests to access and request services during their stay—ranging from room service and housekeeping to spa bookings and room controls.
- Enhances guest convenience with 24/7 access to services
- Increases guest satisfaction and upselling opportunities
- Personalizes the guest experience with custom preferences and language options
Guest Service Web-App
Browser-based accessible via mobile without requiring a download. No installation required, reducing entry barriers for guests.
- Works on all devices, increasing accessibility
- Ideal for short stays or kiosk-style use
- Convenient experience across platforms
Staff Application
Dedicated mobile & tablet app for hotel staff to manage guest requests, live chat and housekeeping tasks in real-time. Anytime, Anywhere.
- Streamlines task assignments and tracking
- Reduces communication delays and manual errors
- Boosts operational efficiency and guest service speed
CMS
Centralized backend platform for hotel management to configure the guest app, manage service offerings, send promotions, monitor performance, and branding.
- Real-time content updates without developer support
- Full access with menus, hours, images, and messaging
- Enables targeted promotions and upsell campaigns
- Provides insights through usage analytics and reporting
Staff Ticketing
Turn service requests into solved issues with one-ticketing efficiency.
Ensure every guest request is routed, tracked, and resolved efficiently.
- Cuts response times by 50% with automated task routing
Automatically assigns tasks to the appropriate department - Real-time updates and task completion tracking
- Reduces delays and human errors in communication
Mobile E Key
Keyless entry offers guests the convenience of digital access.
Guests can unlock their rooms easily using their devices, ensuring a smooth and efficient check-in process.
- Provides secure digital access without the need for physical keycards.
- Completely eliminates costs associated with lost keys and enhances security
- Minimizes front desk traffic and boosts guest convenience
Room Control Unit
Experience luxury redefined with smart in-room controls.
Empower guests to tailor their room environment effortlessly through the app:
- Control lighting, climate, and curtains with a tap
- Set “Do Not Disturb” and housekeeping preferences instantly
- Enjoy elevated comfort with a seamless, modern interface
- Benefit from energy savings of 15–20% through intelligent automation
Pool Ordering
Poolside service that flows as smoothly as your cocktails.
Assist guests in ordering food and drinks poolside without leaving their lounge chair.
- Browse menus and place orders from mobile devices
- Boosts F&B revenue by 25% with easy mobile ordering
- Enhances guest relaxation with “no wait” convenience
- Reduces service staff steps by 60% for faster delivery
Hotel Branding
A mobile experience that wears your brand's signature style.
Ensure your digital experience reflects your unique identity across all guest touchpoints.
- Fully customizable design with your logo, colors, and tone
- Consistent brand presence on web and mobile platforms
- Enhances professionalism and guest trust
- Suitable for single properties or large hotel groups
Loyalty Program
Turn occasional guests into devoted brand ambassadors.
Rewards guests for every stay, encouraging repeat visits and direct bookings.
- Guests earn and redeem points easily within the app
- Increases revenue by 35% with member perks
- Tracks loyalty progress and history
- Strengthens brand connection and visitor retention
3D Map
Your entire property, intuitively mapped in every guest's hand.
3D Map provides guests with a visual, interactive way to explore and navigate your hotel.
- Highlights key locations: rooms, dining, spa, pool, and more
- Offers an intuitive interface for effortless navigation
- Reduces reliance on staff for directions
- Improves accessibility and wayfinding for all guests
Pre Arrival Registration
Check-in before they arrive - satisfaction starts early.
Pre-Arrival Registration simplifies check-in by allowing guests to submit their details before arrival.
- Collects ID / Passports, preferences, and payment info in advance
- Reduces front desk congestion and wait times
- Cuts front desk processing time by 75%, Enables faster, contactless guest onboarding
Restaurant Reservation
From craving to table - seamless digital dining journeys.
Restaurant Reservation lets guests easily book tables at your hotel’s dining venues.
- Guests can check availability, and select time slots
- Receive instant confirmation and reminders
- Increases covers by 20% with easy booking
- Reduces no-shows with automated reminders
Seamless integration with
your management systems
What our clients say
Partnering with HandiGo has been definitely a step forward for Cross Hotels and Resorts in the journey of digital transformation.
Their innovative cross-application platform has streamlined guest communication, making it easier than ever to connect with our customers. This powerful tool not only enhances the overall customer experience but has also significantly boosted our revenue generation.
We are thrilled with the results!
Ramneek Lamba
Group Director of Operations
Cross Hotels & Resorts
We are extremely satisfied with the implementation of HandiGo, which has significantly enhanced our guest engagement, revenue generation, and communication between guests and employees.
This has been a fantastic partnership, and we look forward to even greater success together.
Martin Faist
Vice President
Absolute Hotel Services
The integration of HandiGo into our guest services has transformed the way we connect with our guests, making their stay more enjoyable and personalized.
We are thrilled to partner with HandiGo and look forward to continuing to elevate our service offerings together.
Pannate Jannopparat
Corporate Director of Operations
Centara Hotels & Resorts
