When a guest’s name does not appear in your chat tool, when a room move requires a manual update, when check-out still leaves open profiles behind – that is a data connection problem, not a staff problem.

HandiGo is now integrated with RMS Cloud and SALA Hospitality Group is the first operator live with this connection, across their luxury portfolio in Thailand.

What RMS Cloud + HandiGo Does in Practice

Three things update automatically once the integration is active:

1.Guest name in chat from check-in. HandiGo pulls the guest profile from RMS Cloud the moment check-in is recorded. No manual entry. Staff address every guest by name from the first message.

2. Room moves sync in real time. A room change in the PMS reflects immediately in HandiGo. The team communicates with the correct room without any update step.

3. Check-out is automated. Departure recorded in RMS Cloud closes the guest session in HandiGo. No open profiles, no messages sent after departure.

SALA Hospitality: First Group Live on RMS Cloud x HandiGo

SALA Hospitality runs design-led luxury properties across Samui, Bangkok, Chiang Mai, Khao Yai and beyond. They chose HandiGo not to add a new system but to connect one that already existed – and to remove the manual steps sitting between their PMS and their guest communication platform.

HandiGo’s Integration Ecosystem

HandiGo connects with the systems already running in your hotel. Current integrations include: RMS Cloud, Mews, Opera Cloud, Cloudbeds, Comanche, Infrasys (Shiji Group); Oracle MICROS Simphony and Infrasys for POS; ASSA ABLOY and SALTO for e-keys; Hotelkit, SARA and BPN for operations; Zennio for room automation; Red Dot for Payments and AWS and ChatGPT powering the platform infrastructure.

If your PMS is not on this list, contact the HandiGo team directly. The integration roadmap moves fast.

Which Hotels Need This

Any property running RMS Cloud that wants to move guest communication out of WhatsApp, reduce manual data entry, and deliver a personalised in-stay experience at scale.

Boutique luxury properties, resort groups, multi-property operators – the integration works at all levels.

RMS Cloud operates across Asia-Pacific, Australia and Europe. Every hotel in that network now has a direct path to a connected guest platform.

Ready to connect your RMS Cloud property? Book a demo, contact us below.